5 Easy Steps to Enhancing Your Security Guard Service
When property managers hire security guard companies they have a picture in your mind of exactly what their contract security force will look like, but too often what they get isn’t what they pictured. What we have found is that most security guard businesses are capable of supplying the service that property managers want, but too often do not due to a lack of continuing excellent management procedures.
Security guard businesses are unlike any seller that a property supervisor usually hires. If you hire a painter, you can see whether or not they do their jobs by taking a look at the walls. But when you hire a security guard company, how often can you determine if the guard company is doing their job including running background checks and drug screenings, providing great training to your guards, and effectively monitoring and supervising your guards. In most cases they probably are, but it’s crucial to implement a system of verification and quality management to make sure that problems associated with the deficiency of performing these jobs do not begin to occur.
In this article we’ll discuss five (5) easy actions to improving your safety guard service and achieving what you imagine as your ideal mobile security London.
Screen Your Guards Qualifications
In many nations, guards are mandated to have a specified amount of training before they could begin working as security guards. If your state is one of those states, make sure that your security guard company is compliant.
If you’re in a country where there are no state requirements for guard certification, then inquire into the sort of training that’s being supplied by your security provider and inquire does it look decent.
It is also your security guard company performing background and drug screenings on all your guards BEFORE they send them to your own property? If they’re, they should be supplying you with verifications. Otherwise, why?
Another excellent way to screen if the guard is a fantastic match for your house is to conduct a short”interview” to get a sense of the guard and to describe your expectations. This initial conversation will tell you a lot about what to expect from that shield and it gives you an opportunity to ask a different shield if you think that it is necessary.
Evaluate Guard Training
Although most security guard businesses have a very thorough orientation that introduces every shield to the company itself, in many cases the shield’s orientation to his assigned land isn’t quite as complete. We call the orientation to the assigned land”Site Specific Training”. Learn What your website specific training looks like:
• Can it occur at your property?
• Who does the training?
• How long is each new officer educated?
• How long does the security company double lender?
Determine the answer to each of the questions and make certain that they fit with what you feel is sufficient. You should even think about sitting in on your safety guard business’s orientation and also your website specific training to get an understanding of what goes into preparing a shield to work in your property.
Guard supervision is one of the more important factors of very good security guard service. When security businesses provide poor supervision, there isn’t enough emphasis put on preventing mistakes, problems, and complaints. Lack of supervision also removes the opportunity for the guard to learn and better understand their responsibilities. If the guards aren’t being supervised, they begin to feel that their work isn’t significant and they begin to find themselves as not as a part of the security group. When guards do not feel as part of your group it generally leads to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Depending on the arrangement of your contract, onsite managers may not be included. If your contract does not require on-site supervision, how does your security guard company remotely supervise its guards? Outside the Standard security company field supervisor spot checks, the 2 methods of distant supervision that prove most effective are: Officer Tour Tracking Systems Officer Check-Ins
If your guards must make rounds of your property, then a system for tracking them while on duty is essential. Officer Tour Tracking Systems provide a distant way of monitoring the guards while they’re in your property. These tracking systems allow the security guard company to monitor the log and time the action of the guards while they’re making rounds to various areas in your property. Most Officer Tour Tracking Systems can generate reports that enable the safety guard company to quickly get an understanding of if the guard is making rounds. The property manager also needs to be provided with an abridged version of those reports.
In addition to Officer Tour Tracking systems, we’ve found that having a system for guards to check in regularly with the safety guard provider provides a way of earning certain that each guard is secure and alert. Using guards check-in regularly together with the safety guard company, at least each 30 minutes, guards feel that their safety is important and that being awake and attentive is an important part of their job.
Inspect Your Favorite
After hours inspections of your guards are almost always great ways of finding out exactly what is happening with your safety as you aren’t there. During these inspections, make sure that you ask your safety guards questions regarding their responsibilities and duties to make sure that they understand their jobs. In reality, we suggest getting your safety guards audited regularly, officially (i.e. post review ) and (i.e. secret shopped) with a certified security consultant as part of your continuing security program. Remember, when choosing a security consultant be confident that the consultant isn’t really a security guard company. If that’s the case, your audit is sure to develop problems with your existing security guard company.